Frequently Asked Questions (FAQ)
Product FAQ
1. Where are the Randoseru Backpacks manufactured from?
The Randoseru Backpacks are manufactured in Japan by SEIBAN.
2. Is this the authentic Randoseru Backpack?
Yes, as the official distributor of SEIBAN's Randoseru Backpacks in Singapore, all products displayed under Randoseru.co are authentic.
3. Is the Randoseru Backpack waterproof?
Yes, it is made of both water and scratch resistant material.
4. What is the size of the Randoseru Backpack?
The dimensions of the Randoseru Backpacks are estimated to be about: 31cm (height) x 23.5cm (width) x 12cm (depth).
5. What is the weight of the Randoseru Backpack?
The weight of the Randoseru Backpacks varies across the different collections. Across our available collection, the weight ranges between 1160 grams to 1180 grams. Please refer to "Dimensions" information stated under your selected product option.
6. What materials are Randoseru Backpacks made with?
Randoseru Backpacks are made with high-quality synthetic leather Clarino that is light, durable and water resistant.
7. Is the Randoseru Backpack safe for my child to carry?
Yes, the Randoseru backpacks have undergone multiple tests and inspections to ensure the safety and quality of your child's Randoseru backpacks.
To find out more about the Randoseru quality tests, check out SEIBAN's Randoseru Quality Test & Standards.
8. How do I clean my Randoseru?
For details on how to clean your Randoseru, please refer to the Care Guide for the cleaning instructions.
Order/Shipping FAQ
8. Can I cancel my order?
Unfortunately, all orders placed online are final and no cancellations are allowed.
9. Can I make a walk-in purchase?
You can visit our retail store at Jeep Sing Fashion located at 4012 Ang Mo Kio Ave 10, #01-09, Singapore 569628.
Operating Hours:
Monday to Friday - 10am to 6pm (closed between 1pm to 2pm)
Saturday - 10am to 2pm
10. How much is the shipping fee?
Shipping fee is currently free for all Singapore (domestic) shipping.
Delivery FAQ
11. What are the delivery options available?
Orders can either be shipped to your indicated shipping address or collected at our retail store at Jeep Sing Fashion.
Please note that we do not deliver to Changi, Tuas and other restricted areas.
12. How long would the delivery take?
Standard delivery to residential addresses is estimated to be around 2-5 working days.
Please note that there may be a 2-4 day delay due to high volume orders during peak periods or school holidays.
Collection FAQ
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13. Where can I collect my Randoseru Bag? |
13. Where can I collect my Randoseru Bag?
Collection can be made at our retail store located at 4012 Ang Mo Kio Ave 10, #01-09, Singapore 569628.
14. When can I collect my Randoseru Bag?
Collection is usually ready between 2 to 4 days. An email will be sent to you when your order is ready for collection.
15. What documents do I need to present for collection?
Please present the email/invoice sent from us upon collection of your order.
Payment FAQ
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16. What payment options are available for online orders? 17. What payment options are available for walk-in purchase? |
16. What payment options are available for online orders?
Visa, Mastercard, AMEX, UnionPay, PayNow, ShopPay, ApplePay, GooglePay.
17. What payment options are available for walk-in purchase?
Cash, Nets, Paynow, DBS PayLah!, GooglePay.
Return, Refund & Exchange FAQ
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19. How can I request a return? 21. What should I do if my return request has been accepted? |
18. Can I make a return?
We have a 30-day return policy where you can request a return within 30 days upon receiving the product.
To be eligible for return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied with receipt/invoice or proof of purchase
Randoseru reserves the right to deny/reject an exchange on any product(s) where the above conditions are not met.
For more details, please review our refund policy here.
19. How can I request a return?
To request a return, please contact us here.
20. I purchased a Randoseru Backpack from another source/website. Am I able to return/exchange the bag at Randoseru.co?
Product(s) that are not purchased from Randoseru.co are not eligible for return or exchange.
21. What should I do if my return request has been accepted?
Upon approval of your return request, we will send the instructions via email on the steps to return your package.
All return shipping fees and costs will be borne by the customer.
Please note items sent back to us without requesting a return will not be accepted.
22. When will my refund be approved?
We will notify you if the refund is approved once we've received and inspected your return.
Upon approval, you will be automatically refunded through your original payment method within 10 business days.
If you have not received your refund after 15 days since your refund approval, please contact us here.
23. Can I make an exchange for my product?
Please submit a return request here, and upon approval of your return request, you can make a separate purchase for the new item.
Please note that all exchanges are subjected to stock availability.
Our exchange policy does not cover damage resulting from unique, accidental or random damage that is the result of negligence or wear and tear.